FAQs
Straight Answers For Booking And Rides
Transparency builds trust. Here is how DMZ Care approaches scheduling, accessibility, and coordination across the Louisville region.
We serve Louisville and nearby Kentucky counties, plus selected routes in southern Indiana. Share your pickup and destination when you book so we can confirm coverage.
Book online on our website, call dispatch, or ask your care coordinator or facility to contact us for you. Have addresses, appointment time, and mobility needs ready.
Yes. We operate lift-equipped vehicles for manual and power wheelchairs and many scooters. Describe your equipment when you schedule so we send the right vehicle and securement.
Yes. Drivers follow safe assistance and securement steps and focus on respectful, steady pacing at pickups and drop-offs.
Whether you pay upfront depends on your payer, authorization, or private-pay agreement. We explain what applies before you confirm the ride.
Scheduling hours are listed on our site. If you need something outside those hours, call us and we will tell you what may be possible for your route and timing.
We recommend booking at least 24 to 48 hours before your appointment when you can. That helps us reserve the right vehicle and time window. Need something sooner? Call us and we will check availability.
Often yes, when space and safety allow. Mention a companion when you book so we reserve seating and plan around equipment.
Tell dispatch as soon as you know your plans changed. We work with clinics and riders to adjust pickup times when schedules shift.
We maintain vehicles on a regular schedule, inspect lifts and securement gear, and keep interiors clean between riders.
Coverage depends on your plan, eligibility, and trip authorization. Share your situation when you book and we will point you to the right next steps or contacts.
We provide non-emergency medical transportation for visits such as doctor appointments, dialysis, therapy, imaging, dental, behavioral health, and hospital outpatient trips. Mention your appointment type when you schedule.