Dispatch that listens
Real people answer scheduling questions. No endless phone trees when timing matters.
Louisville & surrounding counties
Non-Emergency Medical Transportation in Louisville, KY You Can Trust
DMZ Care provides courteous, on-schedule non-emergency medical transportation, so patients, families, and facilities can focus on health instead of logistics.
About DMZ Care
Respectful Transportation For Every Person
We started DMZ Care to close the gap between clinical schedules and real life, coordinating door-through-door assistance when needed, aligning pickups with facility protocols, and treating every rider with patience and clear communication so families and staff can hand off with confidence.
Have Questions
502-236-2820What we offer
Medical Transportation For Every Appointment
Doctor Visits
Door-to-clinic rides that keep annual exams, specialty consults, and imaging days steady. Arrivals lined up with registration and labs.
- On-time pickup
- Caring drivers
- Stress-free travel
Dialysis Treatments
Chair-time fidelity for dialysis and infusion: recurring routes planned so tight treatment windows stay dependable visit after visit.
- Easy Schedule
- Patient assistance
- Clean vehicles
Physical Therapy Sessions
Timed around rehab gains, with extra patience at pickup when braces, soreness, or gait aids slow each step.
- Flexible booking
- Assisted mobility
- Safe rides
Hospital Outpatient Services
Same-day suites handled with coordinated arrivals, then a composed ride home while discharge guidance is still top of mind.
- Safe return trips
- Friendly drivers
- Comfortable
Behavioral & Mental Health Appointments
Respectful transportation to therapy, psychiatry, IOP, and related visits. Details stay private from booking through drop-off.
- Confidential scheduling
- Dignified language
- Reliable pickups
Adults Day Care Facilities
Door-through-door service for adult day centers: pickups that respect program start times, patient escorts at the curb, and return trips when the day wraps.
- Facility-aligned timing
- Respectful assistance
- Consistent drivers
Dental Appointments
Quick hops for cleanings or longer rides after oral surgery, with a softer trip home when jaws ache or dizziness lingers.
- Timely arrivals
- Easy scheduling
- Comfortable seating
DMZ Care coordinates dependable non-emergency transportation throughout Louisville and neighboring counties. Whether your trip is covered through Medicaid programs, managed-care authorizations, or booked directly as private pay, we obsess over departure times and curb details so your attention stays on clinicians, not traffic.
Why DMZ Care
Thoughtful Transportation For Every Mile
Every ride reflects our commitment to safety, communication, and professionalism, so passengers and families get dependable care from booking through drop-off.
Predictable communication
Pickup windows and driver introductions are shared so families know what to expect.
Safety-first mindset
Equipment checks, securement protocols, and calm driving habits are non-negotiable.
Flexible for real schedules
We adapt when appointments run long or discharge paperwork delays exit.
Simple booking
Book A Ride Quickly
Scheduling a ride
With DMZ Care it is simple and fast. Just request online or by phone. We handle the rest with care.
Request your ride online or by phone
Submit your pickup, destination, and timing online or with a quick call.
We confirm your details
Dispatch confirms addresses, entrances, and vehicle fit before ride day.
Your driver arrives on time
Your driver arrives in the agreed window, with updates if anything shifts.
Coverage area
Louisville-Based Transportation For The Wider Region
We regularly serve patients traveling between homes, hospitals, outpatient centers, and senior living communities. Expanding or complex routes may require extra lead time. Ask when you book.
- Louisville Metro
- Jefferson County
- Oldham County
- Bullitt County
- Shelby County
- Southern Indiana (select routes)
Voices from our community
Trusted Transportation For Families And Care Teams
“Mom’s dialysis schedule finally feels manageable. Drivers show up when they say they will, and they treat her like family, not a number.”
“Discharge planning is chaotic enough. DMZ Care picks up on time, communicates with our bay desk, and reduces readmission stress for patients.”
“I use a power chair and need a lift. Every ride has felt respectful and safe, with no rushing and no awkward lifting.”
We serve Louisville and nearby Kentucky counties, plus selected routes in southern Indiana. Share your pickup and destination when you book so we can confirm coverage.
Book online on our website, call dispatch, or ask your care coordinator or facility to contact us for you. Have addresses, appointment time, and mobility needs ready.
Yes. We operate lift-equipped vehicles for manual and power wheelchairs and many scooters. Describe your equipment when you schedule so we send the right vehicle and securement.
Yes. Drivers follow safe assistance and securement steps and focus on respectful, steady pacing at pickups and drop-offs.
Whether you pay upfront depends on your payer, authorization, or private-pay agreement. We explain what applies before you confirm the ride.
Scheduling hours are listed on our site. If you need something outside those hours, call us and we will tell you what may be possible for your route and timing.
We recommend booking at least 24 to 48 hours before your appointment when you can. That helps us reserve the right vehicle and time window. Need something sooner? Call us and we will check availability.
Often yes, when space and safety allow. Mention a companion when you book so we reserve seating and plan around equipment.
Tell dispatch as soon as you know your plans changed. We work with clinics and riders to adjust pickup times when schedules shift.
We maintain vehicles on a regular schedule, inspect lifts and securement gear, and keep interiors clean between riders.
Coverage depends on your plan, eligibility, and trip authorization. Share your situation when you book and we will point you to the right next steps or contacts.
We provide non-emergency medical transportation for visits such as doctor appointments, dialysis, therapy, imaging, dental, behavioral health, and hospital outpatient trips. Mention your appointment type when you schedule.
Schedule Your Next Ride When You Are Ready
Share your itinerary and mobility needs. Our team will confirm timing, vehicle type, and any special instructions before pickup day.